Page icon

Schools ICT Managed Service

Image representing the resource page: mouse-2575068_960_720

Schools ICT Support

To provide your school with a fully comprehensive, high quality and best value ICT Managed Service that is tailored to meet your needs and that is accessible through a single point of contact.

To recognise the needs of teachers, learners, staff, governors and pupils and thus enable your school to respond to the changing curriculum and ensure effective teaching and learning as well as efficient and effective administration and communication.

Loading gif
Header icon

More details

SERVICE SPECIFICATION: -

Schools are provided with the service as set out in the SLA Document available in the Downloads section. Schools receive either Option A or Option B based on their preference. The package available to each school is for provision of the chosen option. Schools should contact the council if they wish to change their chosen option.

PERFORMANCE CRITERIA: -

The council is committed to deliver the service to the agreed Key Performance indicators as agreed in the Contract.

COMPLAINTS PROCEDURE: -

Any issues that your school may have and that are not resolved by the Service Desk should be directed to Mr. Mark Byrom, Schools ICT Operations Manager, Chief Executive’s Department.
Loading gif
Header icon

Terms

Contract Period: -
1st August 2019 to 31st July 2022 with an option to extend subject to acceptable performance and contract negotiations.

Where applicable the Services4Schools standard terms and conditions also apply, please see the shopping basket for more detail.

COUNCIL CONTACT
Mark Byrom
Email: markbyrom@sthelens.gov.uk
Telephone: 01744 676525 (Option 2)

SIMS TRAINING
Stuart Mo
Email: imstraining@sthelens.org.uk
Telephone: 01744 676525 (Option 2)
Loading gif
Header icon

Annual contracts and other packages

Loading gif
Header icon

Ad-hoc support and other services

Loading gif
Header icon
Loading gif
Header icon
Loading gif
Header icon
Loading gif
Header icon
Loading gif
Header icon
Schools ICT Managed Service Agreement
Loading gif